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5 Time-Consuming Back-Office Activities That Can Be Automated

Posted on by marketiu

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As a manager, you know better than anyone how valuable your time is. From attending meetings to strategizing for the future, there are never enough hours in the day. That’s why it’s important to find ways to streamline processes in your business – starting from the ones that affect your customers’ experience and going on to those back-office activities that are consuming most of your employees’ time. In this blog post, we’ll be exploring five time-consuming back-office activities that can easily be automated with the help of an experienced digital transformation company, allowing you and your team to focus on more important tasks.

 

1. Customer Support

Providing excellent customer service is one of the key areas for businesses to differentiate themselves from competitors. However, providing support can be a time-consuming activity for your support team, taking them away from more important tasks. By implementing Robot Process Automation in your customer support processes, you can not only provide fast and accurate responses to your clients, thus increasing customer satisfaction, but also free up staff time, ensuring a more relaxed work environment.

 

2. Data Entry

Regardless of what industry you work in, data entry is essential to keeping track of important information. However, manually entering data can be a time-consuming and repetitive task that’s prone to errors. By using automated data entry services, you can streamline the process and ensure accuracy, freeing up time and resources for more important tasks.

 

3. Payroll

Due to the huge amount of repetitive, often manual, administrative tasks, in the form of filling, capturing data, updating and disseminating a large number of requests and processing, HR is a gold mine of opportunities for automation. And one of the most tedious HR back-office activities is payroll management. From determining taxes and deductions to calculating how much each employee should be paid, it’s a time-consuming and complex task that requires constant updates. By automating payroll management and benefits administration, you can avoid costly errors and free up valuable time for HR teams.

 

4. Inventory Management

Managing inventory levels can be a complicated and time-consuming task, requiring constant attention and accuracy. By automating your inventory management, you can avoid running out of stock or having too much excess inventory, helping you to improve your efficiency and customer satisfaction levels. But inventory management is just one of the many supply chain operations that can be automated through Robotic Process Automation – returns processing and freight management are just as important when it comes to making your retail business more effective. 

 

5. Invoice management

Managing accounts payable and receivable is another essential back-office activity that can be automated in order to ensure that invoices are processed accurately and on time. This can have a significant positive impact in reducing costs and streamlining processes, minimizing late payments and maximizing efficiency within the finance & accounting department.

Correctly applied automation can also increase efficiency when it comes to vendor management, incentive claims or sales order management – your accounting department will be forever thankful if you consider automating these tedious processes.

 

When running a business, time is your most valuable asset. By automating these five back-office activities, you can free up valuable resources and focus on driving growth and profitability. If you’re considering outsourcing, we recommend finding a trusted partner that can provide flexible and scalable solutions to meet your business needs. With the right tools and resources, you can automate your back-office activities and focus on what really matters – the success of your business.

 

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The Complete Guide to Finding the Perfect Software Development Outsourcing Partner for Your Business

Posted on by marketiu

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Outsourcing software development is becoming increasingly popular for businesses of all sizes thanks to the benefits it brings to the table. However, finding the perfect outsourcing partner for your business can be challenging, as you’ll not only need to find an experienced software development company in another country but also one that can deliver top-quality software on time, within your budget, while assuring transparent communication. This is why we’ve developed this guide – to provide a complete overview of how to find the perfect software development partner for your business. Let’s dive in!

 

1.Determine your business needs

The first step in finding the right software development partner is to define your business needs and goals. Identify the specific software functions you require and review your internal team’s skills. This will help you determine the skills and expertise you need in an outsourcing partner. Consider your budget and timeline, and determine what type of engagement model would work best for you: a fix-priced model, a time & material model, or a dedicated team that completes your human resources by skipping the time-consuming recruitment process.

2. Conduct thorough research

Once you have identified your business needs and goals, start researching software development companies that meet your criteria. Start with online reviews and ratings on reputed platforms such as Clutch or Trustpilot, and ask for recommendations from colleagues and industry experts. Make a shortlist of software development companies that you think fit your project, collect information about their experience, expertise, and technology stack, and then review their portfolio of completed projects. This will help you get a better understanding of the company and its capabilities. However, don’t make a decision until you have a meeting with their team leader, in order to understand their workflow and their approach to a development project like yours.

3. Evaluate communication and collaboration skills

Communication and collaboration are critical when working with an outsourcing software development partner, no matter if we’re talking about nearshore outsourcing or offshore outsourcing. Evaluate the company’s communication style and how they handle client interactions. Determine the mode of communication they prefer, how often they communicate with clients, and their availability during your business hours. Also, assess their project management and collaborative tools to ensure they can work efficiently with your internal team.

4. Assess the security measures

Security is a significant concern when outsourcing software development. During your first meeting, assess the company’s security policies, procedures, and experience in handling confidential data. Review their security measures for data protection, network security, access control, and compliance with industry regulations. Ensure that they have appropriate disaster recovery plans in place and have backup systems in case of unforeseen circumstances.

5. Plan for long-term partnerships

Outsourcing software development is a long-term commitment, and you need a partner you can rely on for future projects. Look for companies that offer flexible contracts and are committed to long-term partnerships. Consider the level of support they provide after the software is delivered, such as maintenance and updates. Also, ensure that they are responsive to your feedback and willing to make project changes to meet your evolving business needs.

 

Choosing the right software development outsourcing partner requires careful planning, research, and evaluation. Determine your business needs, conduct thorough research, evaluate communication and collaboration skills, assess security measures, and plan for long-term partnerships. It takes months or years of collaboration and teamwork to develop great software, and the right partner can make all the difference in achieving your business goals. By following these tips, you can find the perfect software development partner for your business!

 

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Unlocking the Benefits of Intelligent Automation for Retail Businesses

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Retail businesses are becoming more and more competitive with each passing day. With technological advancements, customers now have better options than ever. It means that a retail business owner has to up their game in order to even be visible in a market as competitive as this, and one effective way to do that is through intelligent automation. We at Connections Consult helped many businesses transform their operations and achieve seamless efficiency, and today we’ve asked our experienced team to share the impact intelligent automation can have on retail businesses.

1. Enhanced Customer Experience

Many retail businesses are overwhelmed with the high number of customer queries, complaints, and orders. However, with intelligent automation, a business can easily manage these queries seamlessly, by enhancing customer experience through the use of chatbots, interactive voice response (IVR), and social media messaging that can provide customers with quick and accurate responses to their questions, even outside of business hours. By offering 24/7 customer service, retail businesses can enhance customer satisfaction, boost brand loyalty, and ultimately, increase sales.

2. Improved Efficiency

Intelligent automation can help retail businesses free up valuable time and resources that can be used in other sectors of the business. This can help business owners improve their profit margins while slashing operating costs. By implementing Robot Process Automation, businesses can automate their order processing, inventory management, and HR functions, thus achieving a faster turnaround, and more accurate record-keeping. The result is an improved efficiency that can translate to better decision-making, which enhances business performance significantly.

3. Better Supply Chain Coordination

Retail businesses operate in an industry that requires efficient processes to ensure a seamless operation. However, manual processes can be prone to human error, leading to wasted time, resources, and money. Automated workflows can help businesses achieve better supply chain coordination, from demand and supply planning, to invoice and contact management, returns processing, and freight management. By streamlining their operational processes through Robotic Process Automation, businesses can benefit from a reduction of errors and increased productivity – making them more competitive in the market.

4. Better Insights on Customer Preferences

Intelligent automation is equipped with the ability to capture data in real time, which can then be analyzed and transformed into actionable insights for strategic planning. Analytics and insights can help retail businesses gain a better understanding of their customer preferences, market trends, and the overall performance of their operations. By gaining this critical information, retail businesses can make evidence-based decisions that can improve their performance, product offerings, customer targeting, and marketing campaigns.

Intelligent automation has become a game-changer for many retail businesses. Its benefits include enhanced customer experience, improved efficiency, streamlined operations, and real-time analytics and insights. A retail business that chooses to invest in intelligent automation can benefit significantly from increased productivity, reduced operational costs, and enhanced profitability margins. By embracing this cutting-edge technology and its vast potential, retail businesses can position themselves at the forefront of their industry, enhance their brand reputation, and boost customer satisfaction. Contact us and find out how RPA can transform your business. 

 

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5 Benefits of Software Development Outsourcing

Posted on by marketiu

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As a CEO or business owner, you understand the importance of finding ways to improve your business performance and streamline your current business processes. One of the most common ways to do this is through nearshore outsourcing, as it’s not only an effective way to reduce costs and gain access to highly-skilled professionals but also comes with the benefit of a minimum time difference that won’t affect your internal team workflow. In this article, we will explore the benefits of outsourcing software development.

1. Access to a variety of programming languages

Outsourcing your software development can help you to operate your business more efficiently, as outsourcing providers are well-versed in many different programming languages and technologies. For example, Brusch Services, an IT consulting and software development company, part of Connections Consult Group, is offering consultancy on all levels of development of a software product while having solid experience in implementations of Oracle, SAP, and software development based on Java technology. They will apply the best practices to ensure that the software development process is streamlined, optimized, and efficient. You can be assured that your software development process will be transparent, documented, and streamlined.

2. Global talent pool

Outsourcing your software development provides you with access to a wide range of talented developers across the globe. You can hire top-tier developers from all over the world without being tied to any particular region. This means you can access a wide variety of skills, expertise, and programming languages that you don’t necessarily have in-house. Brusch Services, part of Connections Consult, a player in the digital transformation market in Romania, has an international team that is currently active in three markets (Romania, Germany, and Finland) and has the advantage of being a solid technology consulting center that aggregates advanced skills, thanks to their synergy with other companies in the group.

By outsourcing your software development you can tap the talents of a larger pool of developers with globally diverse experiences and skillsets to bring high-quality software to your business. The result? Better software, done faster and more cost-effectively.

3. Cost savings

The main advantage of outsourcing software development is cost savings. Outsourcing your software development can help you to reduce your overhead costs, save productivity or workforce expenses, and save on hardware and software investments. This is especially true if you are a startup or small business with limited resources. Outsourcing allows you to pay for quality talent based on the phases of software development that you need. Some outsourcing companies also offer complementary services like recruiting local qualified resources depending on your project’s needs or consulting if you need a market-entry strategy. Thus, you won’t have to invest time and money in recruiting, hiring, and training the in-house developers. You can rest assured that your project costs will be significantly reduced by outsourcing.

4. Agile Development Methodology

Agile development methodology is a popular software development practice that emphasizes collaboration, flexibility, and customer satisfaction. Many outsourcing providers specialize in Agile development methodologies, which means that they will have the expertise to develop and iterate software quickly, depending on your business’s changing requirements. Outsourcing your software development can significantly reduce the time to market of your products, giving you a competitive advantage in your industry.

5. Time to Focus on Core Business

By outsourcing your software development, you can focus your attention and resources on core business activities like strategy, lead generation, sales, and marketing. You and your in-house team can focus on developing your core products and services, leaving the software development to the experts while keeping your team morale and your productivity up.

Outsourcing software development is a sound strategy for businesses of all sizes. It provides access to brilliant minds with niche skills and expertise, leading to high-quality software solutions, faster and more cost-effectively. Outsourcing can also free up time and resources so that you can concentrate on growing your business and developing core products and services. The benefits of outsourcing software development include cost savings, access to global talent, increased focus on core business activities, agile development, and operational efficiency. With these benefits, your business can thrive, and you can remain competitive in your industry.

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What Business Processes you can Automate With Robotic Process Automation (RPA)

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In today’s fast-paced business world, companies are always looking for ways to streamline their operations and improve their bottom line. One of the most effective ways to achieve this is by implementing Robotic Process Automation (RPA), a software technology that automates manual, repetitive tasks, allowing staff to focus on more important work. In this blog post, we’ll explore the most common business processes enterprises can automate with the help of RPA:


  • Finance and Accounting Processes

RPA can revolutionize the banking industry, especially by automating mundane, repetitive financial and accounting processes like manual data entry, journal entries, and invoice processing. This can save countless hours of tedious manual work for staff, reduce data entry errors, and increase efficiency. Download our Case Study to see how implementing RPA helped some of our banking clients to boost efficiency and improve productivity.


  • Human Resources Processes

HR departments deal with several repetitive and time-consuming processes such as resume screening, employee onboarding, and benefits administration. By automating these processes, businesses in every industry can reduce manual entry errors, ensure compliance with company regulations, and streamline their hiring procedures. Over the years, we’ve successfully implemented RPA for automating payroll processing, vacation request processing, and performance management.


  • Customer Service Processes

Robotic Process Automation can optimize customer service processes by providing quick, automated solutions to customer inquiries. It can enable businesses to automate help desk inquiries and respond to routine inquiries, freeing up staff to focus on more specialized customer care services. Additionally, RPA can help extract data from customer feedback that can be analyzed to improve customer service.


  • Supply Chain Processes

Implementing RPA in the supply chain can help businesses track their inventory, shipping, and order fulfillment in real time. Thus, RPA can optimize warehouse management by providing real-time inventory tracking and managing order picking and labeling.


  • Logistics and Transportation Processes

RPA can help companies streamline their logistics and transportation processes by automating truck routing and scheduling, managing cargo tracking, and freight classifications. It can also optimize billing and invoicing processes, reducing processing time and errors.

 

Robotic Process Automation has emerged as a game-changing technology that can revolutionize business processes, increase efficiency, and improve the bottom line. By leveraging its capabilities, businesses can automate processes across departments, freeing staff to focus on more business-critical activities. As the technology advances further, the potential for automation only grows, and businesses that embrace RPA technology will be well-positioned to optimize and grow their operations. In summary, RPA is not replacing humans but working in tandem with them to create a more efficient, effective, and productive workforce.

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How a Digital Transformation Company Can Help Your Business Stay Ahead of the Curve

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In the current digital landscape, businesses must adapt to evolving technologies in order to stay relevant and competitive. This is where digital transformation companies come in. They help businesses leverage new technologies to streamline their operations, improve customer experiences, and drive growth. In this blog post, we will discuss how a digital transformation company can help your business stay ahead of the curve and thrive in the digital age.


  • Identifying Areas for Improvement

Before embarking on a digital transformation journey, an organization must first identify areas where technology can bring the most value. Hiring a digital transformation company can help you not only assess your current operations and identify pain points and areas for improvement but also implement intelligent automation. Many organizations start by automating their internal processes, as it’s a cost-effective way to free up valuable resources and start focusing on the core business instead of repetitive tasks.


  • Strategy Development

Digital transformation requires a long-term strategic vision – this is why you must count on experienced digital transformation consultants that are able to help you develop a comprehensive strategy that aligns with your business goals. They can help you identify the technologies that are most relevant to your business, and suggest ways to integrate them into your operations while keeping in mind your customer needs.


  • Implementation Support

Implementation support is critical to ensure a smooth transition to new technologies, so make sure you will hire a digital transformation company that can provide guidance throughout the implementation process, from selecting the right software platforms to providing training for your employees. Their strategy must also come with a plan for data migration and testing, to minimize downtime during the transition. By ensuring that your technology is implemented successfully, you can minimize disruptions to your operations and reduce the risk of errors.


  • Continuous Improvement

Once a digital transformation initiative is complete, it is critical to constantly assess its effectiveness and make adjustments as necessary. A digital transformation company that embraces a culture of continuous improvement can help you monitor your technology and keep you up to date with trends, helping your organization stay ahead of the curve and be better positioned to respond to changing market conditions.


  • Enhancing Customer Experiences

Implementing robotic process automation usually has a positive impact on employees, as RPA bots can fulfill those tedious, manual, digital administrative tasks, and allow people to focus on more thoughtful and meaningful work. However, digital transformation can also have a significant impact on customer experience (and customer loyalty) by reducing the time spent waiting for an answer or implementing technologies such as chatbots.

 

Digital transformation is no longer a luxury for businesses – it’s a necessity if they want to stay competitive in the digital age. By leveraging technology, companies can improve their operations, drive growth, and create more value for their customers. 

If you want to find out if your business process is suitable to be automated using RPA technology access our RPA Feasibility Calculator.

 

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What’s the difference between RPA, macros, and scripting?

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Since technology began to be more present in everyday work environments, one question that we are sure you have heard at least a few times is, “Should I deploy a robot for this task?”. As for many jobs, it is true that a macro might work perfectly. However, a robot is required to complete more difficult jobs or even automate using RPA or those macros. 

In short, RPA bots are collections of software interactions that are organized according to business processes, designed to follow business logic, and executed automatically. Even though most users are familiar with macros and scripts in programming,  automation is not exactly new. What exactly differentiates Robotic Process Automation from classic ”automation”? Our team of tech specialists from Connections Consult shared their insights. 

RPA vs. Macros

A macro can be quite useful if your task entails repeating a code action, such as changing certain texts into something else. One of the most often used tools in the sector is Microsoft Excel. It is commonly utilized regardless of the employment role and type of work. Macro automation is a simpler and quicker approach to RPA. It uses macros, small programs that automate repetitive tasks, to automate processes. Macros are usually created using macro recording software that records keystrokes, mouse movements, and other actions performed on a computer and saves them as a macro. This approach is best suited for simple, repetitive tasks that can be automated with basic programming skills

The same is done by an RPA robot, but with greater adaptability and elevation. Unlike macros, which can only interface with a single program at a time at the object layer, RPA can engage with numerous apps simultaneously. RPA is more dynamic than macros, which are fixed and linear. 

RPA vs. Scripting 

Moving on to scripting, they are actually a more sophisticated approach to RPA that requires a higher level of technical expertise. Scripting involves writing code in a programming language such as Python, Java, or .NET to automate processes. This approach is best suited for more complex processes that require advanced functionality, such as data processing, data analysis, and process integration.

However, RPA is quite strong in terms of workflow capabilities and adhering to established business norms. With scripting programming, you lack this ability. Almost any application can be performed or set up with RPA. In the world of scripting, this is not the case. Scripting also allows for the integration of RPA with other technologies, such as Artificial Intelligence (AI) and machine learning, making it a better choice for complex processes.

Another significant distinction is that RPA is a self-governing process. An RPA robot can communicate with various applications instead of needing various scripting tools to create scripts for your various applications. Practically any application, as well as multiple applications at once, can use it. RPA makes it possible for users to interact with any form of application. Rerunning scripts might work for one or two types, but things become quite challenging when additional functionalities are introduced. 

RPA vs. AI

Finally, artificial intelligence. This is a huge topic. Robotic Process Automation (RPA) and Artificial Intelligence (AI) are two popular technologies in the field of automation. Both technologies are designed to automate repetitive and routine tasks, but they differ in their approach and capabilities. While RPA and AI are both designed to automate tasks, they complement each other and can be used together to achieve more advanced automation. RPA can handle simple, repetitive tasks while AI can handle more complex processes that require decision-making and problem-solving. Integrating AI with RPA can create a more sophisticated automation solution that can handle both simple and complex processes.

So, RPA cannot be regarded as clever on its own. AI bots are intelligent bots, whereas RPA bots are well-mannered bots. AI is data-driven, whereas RPA is heavily process-driven.

 

Will an automation robot help achieve workstyle reform?

We have yet to see how much RPA will contribute to productivity, though it is very likely to see an increase in overall motivation levels. In the past, younger workers with little to no experience were frequently assigned easy, repetitive duties. Numerous instances exist when motivated workers become demotivated after being given positions involving routine tasks.

By using RPA to complete this activity, it may be possible to address concerns with fading motivation levels. The level of motivation across the entire firm may increase if younger employees are more engaged at work. In the end, it increases productivity. RPA could potentially result in lower overtime pay. It can be used for straightforward monthly chores like work to reimburse staff for business expenditures.

 

If you need assistance to reduce excessively long work hours, allowing employees to maintain a work-life balance, don’t hesitate to contact Connections’ Consult consultancy team and let’s find the best solution to your company’s needs.

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The role of AI and ML in transforming banking operations

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When referring to the Banking and Finance Industry, we all can agree that this sector is constantly seeking ways to improve efficiency, reduce costs, and enhance the customer experience. Robotic Process Automation (RPA) has already significantly impacted banking processes by automating routine tasks and freeing employees to focus on more value-adding activities. However, with the integration of Artificial Intelligence (AI) and Machine Learning (ML), the capabilities of RPA in the Banking and Finance Industry are set to expand even further.

 

Suppose you are still wondering why automation software and AI have become essential for banks and financial companies. In that case, our team of tech specialists from Connections Consult compiled a list of the latest AI and machine learning trends and what banks have to do to keep up with the forever-changing marketplace. 

 

Why are RPA and Artificial Intelligence (AI) important for banks? 

Over 40% of all labor-intensive tasks in the world economy might be mechanized with the help of modern technology, according to McKinsey research. The banking sector, in particular, is expected to be one of the two industries spending the most on Artificial Intelligence solutions by 2024, according to IDC.

Financial services businesses can go from automating single operations to end-to-end processes by integrating automation solutions, like RPA, with AI technologies, such as machine learning, NLP, OCR, or computer vision.

 

The term “intelligent automation,” “cognitive automation,” or “hyperautomation” are often used to describe this combination. Various application cases and case studies of intelligent automation in the financial services sector will be examined in this study. One example of how a software robot may be programmed is to open an ERP system, access a particular transaction, and automatically extract the necessary data fields onto an Excel spreadsheet.

The use of robotics 

Artificial Intelligence and Machine Learning can bring new levels of intelligence and decision-making to RPA in the banking industry. For example, AI and ML can be used to automate complex processes such as fraud detection, customer service, and credit scoring. AI-powered RPA robots can analyze large amounts of data, identify patterns, and make decisions based on that data, without the need for human intervention.

In the area of customer service, AI-powered RPA robots can handle customer queries and complaints, providing quick and accurate responses. Consequently, the customer experience will improve, and employees will be motivated to focus on more complex tasks. AI and ML can also be used to automate the process of credit scoring, enabling banks to quickly assess the creditworthiness of potential borrowers. This can lead to faster loan approvals and a more efficient loan processing process.

 

Intelligent automation’s compliance use case aims to ensure that employees adhere to organizational regulations and procedures. Correct adherence to these regulations reduces the possibility of outsiders bringing legal action on the grounds that their rights were infringed upon or their property was harmed due to carelessness by employees engaged in work-related activities within a company’s premises. Enforcing rules automatically without the need for human intervention at every stage saves time, money, and resources while ensuring that everything is carried out in accordance with the rules established by regulatory agencies.

 

In conclusion, integrating AI and ML with RPA in the banking industry can revolutionize banks’ operations. AI and ML can bring new levels of intelligence and decision-making to RPA, enabling banks to automate complex processes, improve efficiency, and enhance the customer experience. As AI and ML continue to evolve, the role of RPA in the banking industry will continue to expand and play a critical role in shaping the future of banking. 

 

Interested in exploring your automation opportunities? Book a 30-minute no-obligation discovery session with us, and let’s find the right solution for your business.

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Challenges and potentials in Digital Business Process Automation

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Digital transformation is a complex, multifaceted process. And Robotic process automation (RPA) projects are a rewarding but difficult undertaking. A recent survey indicates that 69% of robotic process automation (RPA) projects never move past the planning stage because of their complexity. However, if companies prepare their business process automation projects and realize the potential RPA challenges, they can reap huge rewards.

What are some of the challenges businesses face when deciding to automate? Connections Consult’s team of RPA specialists put together a list of the most popular concerns our clients presented us with initially and how we worked to surpass them. 

 

Identify the right business processes to automate

The importance of automation in business is growing. For example, businesses can use automated processes such as sending emails, data entry, and scheduling meetings. However, understanding the manual processes already in place in a company and determining where resources are needed most can take time and effort for managers.

 

Limited Adoption Throughout the Company

Make sure you have executive buy-in before diving into the implementation stage. To achieve full adoption of a process, key stakeholders must be involved in the process from the outset. Your stakeholders can be strong evangelists for your initiative, getting individual departments involved and helping to ensure that your initiative aligns with your overall business strategy. They’ll also help you manage change as you work through process optimization.

Everyone in the company must use new technologies to be effective. Consistency is the key to effective communication. Remember, change is not easy, but it is possible.

 

Limited IT resources and bandwidth

More than a quarter of the IT leaders surveyed said their biggest hurdle was gaining business alignment on process automation goals. Although they may speak different languages or have different sets of priorities, business and tech stakeholders share a common goal: profits. How can you reach a consensus on complex issues?

An ideal enterprise intelligent automation platform should be relatively easy to install and deploy without IT support. Moreover, they should be easy to use and intuitive even for inexperienced users, so IT teams won’t have to train their own staff in how to use the new software.

 

Lack of time for continuous improvement

When an organization wants to achieve a particular goal, it will do whatever is necessary to make that happen. Companies can foster continuous improvement by conducting meetings and audits. The problem lies in the fact that many companies cannot effectively conduct these meetings and audits, resulting in little to no improvements being made.

 

Using a One-Size-Fits-All Solution

Sometimes the word automation is used to describe multiple types of technology. For example, there are robotic process automation, intelligent workflows, execution management systems, and low-code or no-code application and integration platforms. Process mining is one of the technologies that power intelligent automation.

A “one-size-fits-all” approach rarely provides optimal results. When matching automation technology to a need, take time to consider the capabilities of the technology itself. While RPA effectively handles basic repetitive tasks, more complex or time-consuming tasks may require a human touch.

Before automating a process, examine the related processes to ensure they are efficient and effective. Any automation will be a stopgap if you do not address the underlying causes of your inefficiencies.

 

Ready to implement RPA to transform your business? Make sure you work with the right specialist to make sure your attempt doesn’t fail. With over 15 years of industry experience, Connections is here to help. Schedule a meeting with one of our experts, and find the RPA solution for your needs. 

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How Business Process Management drives digital transformation

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It does not come as a surprise that business process management is a field of research that has been the focus of researchers for numerous years since business processes play a pivotal role within every organization. As technology evolves, organizations in all industries face an even more competitive market. The digital business process is the binder between the strategic concept and the technology. Business Process Management (BPM) technology leverages computers and rule-based engines to give executives an overall view of how their processes are functioning. BPM’s aim is to optimize and automate business processes from start to end, by focusing on their strategic purpose and target outcome to reshape how people, systems, and data interact.

Planning business processes flexibly and agilely is the central prerequisite for a successful digital transformation. One starting point any enterprise could take for fast digitization and optimization of business processes is Business Process Management. In this article, we will take a further look into what digital transformation means, what are the main steps to efficiently automate your business processes and how will an automated Business Process Management technology benefit you.  

What is digital transformation? 

Digital transformation refers to an innovation process that happens both through technology and through a change in thoughts and the company’s culture. In other words, digitalization is the adaptation of a company’s work philosophy to meet the cultural, logical, personnel, and technological needs of an evolving landscape. It not only leads to a hyper-connected, fast-moving, and highly competitive environment, but it also affects work processes at the operational level. 

One thing to remember is that digital transformation is a multi-step journey that requires cross-cutting organizational change which focuses on employees, customers, and internal business processes. Before making any decision regarding the implementation of digital transformations, take your time to understand the implications and challenges of process automation. Don’t hesitate to book a meeting with our consulting team to find the right solutions for your needs.

How to strategically automate your Business Process

The biggest concern for directors, CIOs, CEOs, and other C-level executives is how to efficiently implement management practices and process automation in order to create a more effective and dynamic environment when adapting to new business requirements. In this context,  BPM is an essential component of digital transformation. What are some strategic ways to start automating business processes?

Firstly, you should prioritize areas to automate. Think about operational improvements and the impact on customers. Base these areas of opportunity to improve on a scorecard evaluating the impact on customers, employees and the business.   

Once you know where will you benefit most from automating the business processes, the next step is identifying repetitive tasks. It may be of help to review the standard operating procedures (SOPs) that document the exact steps necessary to carry out and complete the responsibilities within a role. 

Benefits of Digital Business Process Management

1. Reduce risks 

Given the changing business environment, companies are prone to organizational errors that may affect their efficiency. Continually improved to adapt to changing organizational conditions, modern Business Processes can deliver the expected results. Similar to Robotic Process Automation – RPA, BPM eliminates errors and reduces costs. By streamlining, automating, and improving processes risks are reduced, processes are more transparent and you can ensure that you meet all quality and regulatory standards expected of your business.

2. Save time and increase productivity

In every department, there are many repetitive, tedious, time-consuming tasks that need to be completed. BPM standardizes processes so employees can work more effectively within a set framework that speeds decision-making and reduces the risk of human error. Moreover, employees will be able to focus on the core, valuable, aspects of their job.  

3. Enhance compliance and security

In any industry, department or process, there is always something you should be paying more attention to and some data you should utilize more. Data management is important. When you have a myriad of complex processes executed with complex tools, you are bound to miss a guideline or two. BPM ensures every function successfully complies with their respective policies. 

Having a systematic holistic approach allows you to have a better overview of the processes at your organization and a digitalized and digitized Bussiness Process Management software it’s an important piece of the puzzle for any company that wants to be successful in today’s digital economy. Keep in mind that you can always turn to a consultancy company, that could guide you through the process of the setup and maintenance of custom software that will be better tailored to your organization’s needs.