5 Time-Consuming Back-Office Activities That Can Be Automated



As a manager, you know better than anyone how valuable your time is. From attending meetings to strategizing for the future, there are never enough hours in the day. That’s why it’s important to find ways to streamline processes in your business – starting from the ones that affect your customers’ experience and going on to those back-office activities that are consuming most of your employees’ time. In this blog post, we’ll be exploring five time-consuming back-office activities that can easily be automated with the help of an experienced digital transformation company, allowing you and your team to focus on more important tasks.


1. Customer Support

Providing excellent customer service is one of the key areas for businesses to differentiate themselves from competitors. However, providing support can be a time-consuming activity for your support team, taking them away from more important tasks. By implementing Robot Process Automation in your customer support processes, you can not only provide fast and accurate responses to your clients, thus increasing customer satisfaction, but also free up staff time, ensuring a more relaxed work environment.


2. Data Entry

Regardless of what industry you work in, data entry is essential to keeping track of important information. However, manually entering data can be a time-consuming and repetitive task that’s prone to errors. By using automated data entry services, you can streamline the process and ensure accuracy, freeing up time and resources for more important tasks.


3. Payroll

Due to the huge amount of repetitive, often manual, administrative tasks, in the form of filling, capturing data, updating and disseminating a large number of requests and processing, HR is a gold mine of opportunities for automation. And one of the most tedious HR back-office activities is payroll management. From determining taxes and deductions to calculating how much each employee should be paid, it’s a time-consuming and complex task that requires constant updates. By automating payroll management and benefits administration, you can avoid costly errors and free up valuable time for HR teams.


4. Inventory Management

Managing inventory levels can be a complicated and time-consuming task, requiring constant attention and accuracy. By automating your inventory management, you can avoid running out of stock or having too much excess inventory, helping you to improve your efficiency and customer satisfaction levels. But inventory management is just one of the many supply chain operations that can be automated through Robotic Process Automation – returns processing and freight management are just as important when it comes to making your retail business more effective. 


5. Invoice management

Managing accounts payable and receivable is another essential back-office activity that can be automated in order to ensure that invoices are processed accurately and on time. This can have a significant positive impact in reducing costs and streamlining processes, minimizing late payments and maximizing efficiency within the finance & accounting department.

Correctly applied automation can also increase efficiency when it comes to vendor management, incentive claims or sales order management – your accounting department will be forever thankful if you consider automating these tedious processes.


When running a business, time is your most valuable asset. By automating these five back-office activities, you can free up valuable resources and focus on driving growth and profitability. If you’re considering outsourcing, we recommend finding a trusted partner that can provide flexible and scalable solutions to meet your business needs. With the right tools and resources, you can automate your back-office activities and focus on what really matters – the success of your business.



The Complete Guide to Finding the Perfect Software Development Outsourcing Partner for Your Business


Outsourcing software development is becoming increasingly popular for businesses of all sizes thanks to the benefits it brings to the table. However, finding the perfect outsourcing partner for your business can be challenging, as you’ll not only need to find an experienced software development company in another country but also one that can deliver top-quality software on time, within your budget, while assuring transparent communication. This is why we’ve developed this guide – to provide a complete overview of how to find the perfect software development partner for your business. Let’s dive in!


1.Determine your business needs

The first step in finding the right software development partner is to define your business needs and goals. Identify the specific software functions you require and review your internal team’s skills. This will help you determine the skills and expertise you need in an outsourcing partner. Consider your budget and timeline, and determine what type of engagement model would work best for you: a fix-priced model, a time & material model, or a dedicated team that completes your human resources by skipping the time-consuming recruitment process.

2. Conduct thorough research

Once you have identified your business needs and goals, start researching software development companies that meet your criteria. Start with online reviews and ratings on reputed platforms such as Clutch or Trustpilot, and ask for recommendations from colleagues and industry experts. Make a shortlist of software development companies that you think fit your project, collect information about their experience, expertise, and technology stack, and then review their portfolio of completed projects. This will help you get a better understanding of the company and its capabilities. However, don’t make a decision until you have a meeting with their team leader, in order to understand their workflow and their approach to a development project like yours.

3. Evaluate communication and collaboration skills

Communication and collaboration are critical when working with an outsourcing software development partner, no matter if we’re talking about nearshore outsourcing or offshore outsourcing. Evaluate the company’s communication style and how they handle client interactions. Determine the mode of communication they prefer, how often they communicate with clients, and their availability during your business hours. Also, assess their project management and collaborative tools to ensure they can work efficiently with your internal team.

4. Assess the security measures

Security is a significant concern when outsourcing software development. During your first meeting, assess the company’s security policies, procedures, and experience in handling confidential data. Review their security measures for data protection, network security, access control, and compliance with industry regulations. Ensure that they have appropriate disaster recovery plans in place and have backup systems in case of unforeseen circumstances.

5. Plan for long-term partnerships

Outsourcing software development is a long-term commitment, and you need a partner you can rely on for future projects. Look for companies that offer flexible contracts and are committed to long-term partnerships. Consider the level of support they provide after the software is delivered, such as maintenance and updates. Also, ensure that they are responsive to your feedback and willing to make project changes to meet your evolving business needs.


Choosing the right software development outsourcing partner requires careful planning, research, and evaluation. Determine your business needs, conduct thorough research, evaluate communication and collaboration skills, assess security measures, and plan for long-term partnerships. It takes months or years of collaboration and teamwork to develop great software, and the right partner can make all the difference in achieving your business goals. By following these tips, you can find the perfect software development partner for your business!