Is RPA Right for My Business?

The last few years have seen a significant increase in the popularity of automation solutions across a wide range of industries. In fact, Robotic Process Automation is considered “transformational technology”, because implementing this intelligent software can completely transform your business.

Businesses from many industries have been using RPA as part of their digital transformation, and it is no surprise why. A significant decrease in error brings an increase in speed and efficiency, massive cost-saving means a boost in ROI, and getting rid of dull, time-consuming, computer-based tasks elevates productivity and leads to higher levels of employee satisfaction.

At this point, there can only be one reason why your business has not yet invested in RPA solutions – you’re not convinced that RPA is right for your business.

Sure, not every business is well suited for RPA solutions, and so we are here to help you decide if your business can benefit from implementing this transformational technology.

If you’re asking yourself, “Does my business need RPA?” here are three questions to consider:

1. Does your business need to reduce costs?

RPA uses intelligent software technology, or ‘robots’, to automatically complete rule-based and trigger-driven digital tasks that once required human action. This means that the software allows organizations to achieve much more with the same amount of staff.

In fact, if implemented correctly, your business can anticipate a reduction in the cost of existing manual operations, plus the recovery of up to 100% of the investment within 6 – 9 months after implementation.

2. Are you looking to scale your business?

RPA robots can be programmed to perform important business tasks at much greater speeds, with complete precision, reliability, and 100% accuracy every time.

Using RPA software to automate critical business processes allows for the flexibility necessary to handle any workload, accommodating even unexpected increases in volume. This means that your business will be able to confidently scale without the fear of not being able to keep up with demand.

3. Are you looking for innovative ways to improve job satisfaction and employee morale?

Business processes that are best suited for automation technology are rule-based and trigger-driven. These tasks, although crucial, are typically time-consuming, monotonous, and dull. Indeed, these repetitive and tedious digital activities require little creativity or deep thinking from employees.

RPA software can be implemented to complete these manual computer-based tasks, freeing up your workforce to focus their time and energy on meaningful human tasks, not robotic ones. When employees no longer need to waste valuable brainpower on mundane digital tasks, productivity will increase as will overall employee satisfaction.

If the above points have convinced you that your business can benefit from this transformational technology, the next step is to identify if your business process is best suited for RPA solutions.

Use our RPA Feasibility Calculator to discover if your business process is suitable to be automated using RPA technology, and get ready to take your business to new heights.

Best Practices for Introducing RPA to Employees

Studies have shown that ineffective organizational change management is the leading cause of RPA failure*. Introducing this revolutionary technology to employees through efficient change management can mean the difference between Robotic Process Automation success and failure. 

*According to the Global IA Report by the Shared Services and Outsourcing Network (SSON), 44% of businesses reported that a lack of effective change management was the number one reason why their RPA implementation efforts failed.

Implementing Robotic Process Automation (RPA) in your business is so much more than just a technology project to streamline business processes and increase efficiency. It is an initiative that affects everyone in your company, and as such, it is crucial to focus on the “people side” of implementation just as much, if not more, than you would on the software developments. This mindset shift from a focus on technology to a focus on people will allow you to prepare your employees to embrace the implementation process and make the most of the new technology available to them.

Organizational change management is the process of communicating upcoming changes to team members in an effort to ensure that they are well equipped with the knowledge, understanding, and skillsets required to successfully work with the new software. 

Follow these change management best practices to introduce RPA to your employees in order to ensure that your RPA implementation is successful.

Prepare an introductory demonstration

There is a common misconception that automation technology, like RPA, will replace human employees, and make their jobs redundant. This is, of course, completely untrue. As revolutionary as RPA software is, there is only so much that these robots can actually do. The reality is that the software will only automate those elements of the job that are repetitive, mundane, time-consuming, and rather quite dull. Educate your people straight from the start, show them exactly what the software can do and how it can, and will, benefit them.

Encourage input

Engage with employees to come up with ideas of where automation can be used in the organization. Not only will this encourage innovation and buy-in, but it will highlight whether your people have a good understanding of where and how RPA software can be used.

Get management buy-in, and communicate every step of the way

Support and buy-in from senior management should flow down through to employees, and a thorough understanding of the software and the implementation process will allow management to educate and keep employees updated so that they know exactly what to expect at every stage of the project.

Train and upskill

Ensure that your RPA implementation partner offers training to upskill employees, and be sure to reward participation. 

Celebrate successes, and acknowledge setbacks

Businesses that benefit most from RPA implementation will consider their people’s needs as well as those of the company. Rather than trying to sell employees on theoretical advantages of Robotic Process Automation, communicate how the technology will directly benefit them by making their jobs less routine and freeing them up for higher-value work. Actively involve them in the implementation process and reward their interest and buy-in. This will win them over and help to ensure that your RPA implementation is successful.

 

Are you ready to implement RPA to transform your business? Make sure to partner with the right experts to ensure that your attempts do not fail. With over 15 years of industry experience, Connections are here to help. FIND OUT MORE.

4 Common Business Processes You Can Automate with RPA

If you think that “Digital Transformation” is just a trendy buzzword, it is probably safe to assume that your business is lagging behind. In today’s competitive digital age, if you are not implementing the latest technology to increase efficiency, streamline business processes, and improve the customer experience, your company will lack the competitive edge necessary to stand out from the crowd.

 

A key component of digital transformation is the implementation of Robotic Process Automation (RPA) to automate those repetitive, tedious, time-consuming activities that require little creativity or deep thinking from employees. 

In order for digital transformation with RPA to be successful, your business needs to identify the right processes to automate. These should ideally be a series of interrelated activities and tasks, performed in a specific order, following a set of rules and a fixed structure. Their implementation serves a particular purpose and is intended to produce a specific outcome.

To give an indication of the types of activities that can benefit from RPA implementation, we take a look at four (of the many) common business processes that can easily be automated with RPA.

1. Speed up Procure to Pay

Many businesses need to have a Procure to Pay (or P2P) process in place in order to purchase goods and services from suppliers. This process typically includes requesting quotes, creation of purchase orders, goods receipts, and invoice creation, and all of this before payment can even take place. As time-consuming and tedious as this process can be, this cycle needs to run efficiently and systematically if the business is to continuously manage its cash flow, build goodwill with suppliers, develop profitable relationships and generate revenue.

RPA software technology is ideally suited to automate the P2P process, reducing operational costs and increasing efficiency. Adopting this technology not only frees up the procurement team to focus more of its efforts on high-value-added activities, but also enables the accounts payable department to be more productive and cost-effective. 

2. Dealing with Sensitive Data

Working with sensitive data associated with payroll, benefits, and business travel is another time-consuming exercise that requires high levels of concentration and accuracy as well as confidentiality. 

RPA robots can input this data, check for accuracy, and process payments in less time than a human, with better accuracy and without the risk of errors. As this sensitive data is no longer being seen by multiple employees, the chance of leaked information means higher confidentiality and improved compliance.

3. Interacting with Multiple Systems

Businesses often have multiple systems that deal with the same data but for different purposes. Transferring and cross-checking data between different platforms, such as ERP and CRM systems, is tedious, time-consuming, and often costly, as it takes additional manpower.

Software robots easily integrate with any system, platform, or application, allowing for the complete automation of data collection to processing, transfer, compliance verification, updating, and archiving. Processes that once took an employee hours to complete now takes minutes, significantly cutting costs and increasing productivity and efficiency.

4. Invoicing Made Easy

Companies that interact with multiple customers or partners often have to deal with invoices in a variety of different formats, such as paper, email, Excel, PDF, etc. Manually transferring this critical data into one harmonized system or database for processing is both time-consuming and dull, and is prone to human error. 

Not only can a well-programmed RPA robot automatically process invoices received in any format, but it can also verify the data, enter it into the appropriate database, and even correct errors. What’s more, the robot can automatically generate invoices at greater speeds meaning faster turn-around times, reduced call-handling times, and a significant improvement in customer experience.

 

Are you excited to kick-start your business automation journey, but not sure where to start? CLICK HERE to access our free tool to discover whether your business processes are RPA-ready, and get ready to take the first step towards true digital transformation.

 

Implementing RPA in Your Business: How to Guarantee Success

It is a no-brainer that implementing RPA (Robotic Process Automation) is a surefire way to save your business time and money. It is, however, an investment into the success of your company and certain steps should be taken to ensure the best possible outcome.

Do you know how much time and effort your employees are wasting on dull, repetitive computer-based tasks that require little to no cognition? The answer would probably shock you. This is where the magic that is RPA comes in. These digital tasks can be completed with ease by RPA software technology with increased speed and accuracy, freeing up your workforce to focus on the important stuff.

Are you ready to implement Intelligent Integrated Automation into your business? Kudos! You’ve made the right decision. To help you along your journey we’re looking at some important factors to make sure that the transition is as smooth and successful as possible. 

Have Realistic Expectations

There is no doubt that RPA is transformational technology, but it is necessary to be aware of its capabilities and its limitations. If implemented correctly your business can anticipate a reduction in the cost of existing manual operations, an increase in productivity, and the recovery of up to 100% of your investment within 6 – 9 months after implementation. Plus all of this can be achieved without the need to change any of your existing systems. Do keep in mind, however, that you can’t achieve 100% automation in your business.  RPA technology automates clearly defined rules-based trigger-driven business processes but it will not be able to automate those digital tasks that fall outside of their programming parameters.

Similarly the automation software, or “bots”, are able to perform a massive number of computer-based tasks at higher speeds and with greater efficiency, but they aren’t able to adapt when something unexpected, like an application update, happens. It is for this reason that you need to ensure that you have an exceptional team of experts implementing your RPA software. They will be able to anticipate and prepare for many of these process exceptions and will ensure that the software will achieve the desired results. Plus, they will offer the necessary training, support, and maintenance to ensure that your automated processes are as efficient as possible.

Get Your People Onboard

It won’t come as a surprise that employee resistance is a significant reason why RPA attempts flop. One of the biggest misconceptions that human operational workers have is that RPA software will replace them, and with that belief, it is completely understandable that they may be against the implementation of the software. Staff should be educated on how RPA can benefit them directly by eliminating mundane drudge work and freeing up their time and energy for more value-added tasks. 

Another big misconception is that learning to interact with the RPA software will be difficult and this could lead to employees being resistant to change. The reality is that RPA “bots” are super easy to use. The process is as intuitive as using drag-and-drop to move files around and hitting record, play, and stop buttons. Once your workforce realizes how easy the software is to interact with, and how much it will benefit them on a daily basis, their buy-in will be as good as guaranteed.

Partner with the Best Support Team

The benefits of implementing RPA software in your business cannot be understated. From reducing costs and increasing revenue, decreasing errors and increasing productivity, improving customer service and customer experience, to enhancing employee satisfaction and engagement. The reality is, however, that in order to ensure that investing in this digital transformation in your business is successful, it needs to be implemented properly. The software may be easy to use and interact with but the complexities of implementations should not be underestimated. 

 

You will want to partner with an RPA implementer who has a proven track record for success, a provider who will not only perform process analysis and optimization and deliver exceptional RPA implementation but who will also provide the required training and Center-of-Excellence set-up support, as well as the maintenance and support for the automated processes.

 

Contact us today to schedule a free consultation with a Connections RPA Implementation Expert and find out how we can help you to transform your business.