2024 News: Connections obtains UiPath USN Certification

The Connections team has achieved a new recognition and, starting in 2024, is a certified USN partner of UiPath, one of the top providers of RPA (Robot Process Automation) technology.

The new certification demonstrates the standard and competencies of the Connections team in delivering hyper-automated solutions for companies and is part of the continuous growth strategy of the internal team’s competencies.

The UiPath USN technology partnership program is an open ecosystem that brings together an elite network of business partners, offering a wide range of services that clients can rely on when seeking competent leaders capable of providing references and sharing best practices. Partners have the opportunity to consistently deliver state-of-the-art RPA implementations with the same level of expertise as the UiPath Professional Services team.

“The digital transformation is the primary tool that currently keeps any business on the path of growth and modernization, being the main differentiator in an increasingly competitive world that utilizes advanced technological solutions. By obtaining the USN accreditation from UiPath, our team elevates the standard of work in our client relationships, enhancing accuracy and scalability. We are pleased to offer our collaborators, with the assistance of UiPath, top-notch RPA solutions, leveraging our entire experience in business process automation and supporting their efforts for growth and differentiation in the market,” says Radu Marcu, co-CEO of Connections.

The USN partnership program defines the level of competence of the best implementation partners along with ensuring that all USN members have the appropriate level of competence and are ready to provide professional services at the same quality as UiPath.


Streamline Your HR Department: 3 HR Tasks That Should Be Automated

The process of HR administration can be time-consuming and tedious, yet it’s a necessary element of any business. To alleviate some of the burdens of HR, the implementation of automation technology is on the rise. Automated HR solutions can streamline tasks, allowing HR departments to focus on more critical elements of their roles. Companies of all sizes can benefit from automated HR technology, and in this post, we’ll cover three top HR tasks that should be automated.  

1.Employee Onboarding

Introducing new employees into a company can be a lengthy process that requires many documents to be completed, signed, and filed. Automated onboarding software can simplify this task by sending all necessary documents electronically, reducing time spent on manual document coordination. Additionally, employee data can be submitted electronically, which can reduce errors and rework. Automated platforms can offer conditionally activated workflows, ensuring all necessary approvals and tasks have been completed before the employee begins work.  

2. Performance Management

Performance management is a critical element of HR’s responsibility, yet it’s often one of the most challenging tasks. Performance management encompasses many tasks, including goal setting, preparing evaluations, and scheduling meetings with employees for feedback. An automated performance management system can help HR administrators manage employee goals, provide performance feedback, and assist with performance evaluations. This software can offer greater visibility into employee performance, helping identify potential areas of improvement and streamlining the review process.  

3. Leave and Attendance Management

Managing leaves and attendance can be delicate, especially when it comes to ensuring that every employee is paid correctly. Manual intervention in leaving and attendance management can lead to delays, errors, and even potential legal conflicts. With automated HR systems, employees can easily submit leave requests, track accruals, and HR can approve requests in a timely, rules-based manner. Automated HR systems track attendance accurately, ensuring employees are compensated correctly.   In conclusion, automating HR tasks can save time, reduce errors, and create a more harmonious working environment. Addressing HR tasks with automation can free HR administrators to focus on more critical and strategic initiatives. The above three HR tasks – employee onboarding, performance management, and leave and attendance management – are the top HR tasks to automate for increased efficiency, productivity, and employee engagement. Streamlining HR tasks ultimately allows companies to provide the support their employees need and deserve while the company continues to focus on achieving its objectives.

5 Ways to Automate Your Sales Process

Are you a business owner? If you haven’t yet implemented automation in your sales process, you’re missing out on a powerful tool to help you increase your revenue. In this article, we’ll discuss the top five ways you can automate your sales process to save time, increase efficiency, and ultimately boost your revenue.  

Lead Generation

Generating leads is crucial to any sales funnel, but it can be tedious to collect contact information and follow-up with potential clients. Fortunately, there are tools that can help automate the lead generation process. Consider using a lead generation platform that can collect and organize contact information from various sources, such as your website, social media, and email campaigns. These platforms can also help you segment your leads, allowing you to create targeted messaging for each group.  

Sales Funnel Management

Just like lead generation, managing your sales funnel can be time-consuming, but it’s essential to keep track of where each prospect stands in the buying process. Rather than relying on spreadsheets or manual tracking, consider implementing a sales funnel management automation that can go through the process of moving leads through each stage of the sales funnel, sending automated emails and reminders to both your sales team and your prospects.  

Prospect Nurturing

Once leads are in your funnel, it’s important to nurture them with relevant content and personalized messaging to keep them engaged. Automating this process can save time and increase the effectiveness of your communications. Consider integrating a marketing automation platform that can track each prospect’s behavior and send targeted messages based on their interests and behavior.  

Proposal and Contract Generation

Generating proposals and contracts can be time-consuming and prone to errors. Automate this process by using a cloud-based proposal and contract management system that allows you to create professional-looking documents in minutes. You can also integrate e-signature capabilities to streamline the process further.  

Sales Reporting and Analytics

To optimize your sales process, it’s essential to track your progress and identify areas for improvement. Manually tracking sales data can be tedious and prone to errors, but automating this process can save time and provide more accurate insights. Consider using a sales analytics tool that pulls data from your CRM, website, and other sources to provide a holistic view of your sales performance.   Automating your sales process can significantly benefit your business, saving time, increasing efficiency, and ultimately boosting revenue. By using lead generation platforms, sales funnel management tools, prospect nurturing automation, proposal and contract management systems, and sales analytics, you’ll be able to streamline the process and provide a better experience for your prospects. Choose a digital transformation company that understands your business needs and let them upgrade your sales process.

What is accounting automation and what are its benefits?

Gone are the days when accounting was done solely on paper. The rise of technology has brought about different innovations in the accounting industry, one of them being accounting automation, which, once implemented, can save a considerable amount of time and resources.   As a business owner, you probably want to know if accounting automation applies to your industry and business size and what efforts are necessary to implement it. This article will explore all of these aspects, as well as clarify the meaning of accounting automation and the benefits it provides.  

What is accounting automation?

Accounting automation is the use of computer programs or software applications to perform accounting tasks. These tasks include bookkeeping, invoicing, financial reporting, and financial analysis. Typically, an accounting automation system requires an initial setup that will allow the system to work seamlessly.  

What are the benefits of accounting automation?

  • Real-time financial information

One of the most significant benefits of accounting automation is its ability to provide accurate and real-time financial information. The software ensures that accounting data is stored and processed correctly, and it updates the information in real-time. This helps business owners and managers make informed decisions faster.
  • Less human errors

Another advantage of accounting automation is its ability to reduce errors in accounting processes. Manual accounting processes like calculations and data entry are prone to human error, leading to inaccuracies in reports, and this can severely affect the accuracy of your financial decisions. Accounting automation helps to reduce the likelihood of errors by replacing manual processes with automated ones.
  • Saves time & resources

Accounting automation also saves time by automating repetitive accounting tasks. Compared to manual accounting processes, accounting automation can complete tasks in a shorter time. This frees up employees to focus on high-priority tasks that require a human touch.
  • Higher data security

Additionally, accounting automation guarantees the security and protection of financial data. Accounting automation software stores data securely and limits access to authorized personnel only. This reduces the potential for data breaches and unauthorized access.  

Is accounting automation suitable for any business, regardless of size or industry?

If you are looking to streamline your accounting processes and reduce manual labor costs, then accounting automation is suitable for you too. It can be used in virtually any type of business, from SMEs to large corporations – in fact, small businesses see the most significant impact when they adopt accounting automation since it reduces manual labor costs. Implementing accounting automation enables staff to focus on strategic tasks and leave routine duties to the software.   Most accounting automation software is cloud-based, meaning businesses do not have to worry about hardware and software maintenance costs. Instead, they pay a monthly subscription fee and access the software via a web browser. This subscription model makes accounting automation affordable even for small businesses. Moreover, when choosing an experienced digital transformation company to implement automation, you can be sure that the software stays up to date, thus ensuring the system is enriched with the latest features and integrations.   As a business owner or manager, accounting automation can help streamline repetitive tasks, saving time and resources while increasing accuracy. Accounting automation software also provides real-time access to financial data, making it easier to make more informed decisions. In summary, accounting automation provides significant benefits for businesses of all sizes. Implementation of an accounting automation system can transform the way a business handles accounting, leading to a more efficient, accurate, and stable organization.  

The Benefits of Workplace Automation Software

The business world is changing rapidly, with companies constantly seeking new ways to boost efficiency and productivity. One of the most exciting developments in this area is the rise of workplace automation software. This type of software can automate a wide range of tasks, freeing up employees to focus on more complex and strategic initiatives.    In this blog post, we’ll explore some of the benefits of workplace automation software and how it can transform your organization.

1. Increased Efficiency

One of the most significant benefits of workplace automation software is the increased efficiency it can provide. Repetitive tasks that were previously done manually can now be automated, freeing up time for employees to focus on more creative, complex tasks. This also means that the business can handle more work with the same number of employees, increasing overall productivity and profitability.

2. Reduced Error

Automating tasks can also lead to a reduction in errors. Manual data inputting can be prone to errors due to mishandled information or simple human mistakes. By automating some of these tasks, you eliminate the potential for these kinds of errors. This can also lead to significant cost savings, as errors can often lead to additional work or even legal repercussions.

3. Improved Customer Experience

Workplace automation software can also help to improve customer experience. Automated software can help streamline customer service, allowing customers to quickly and easily access information and receive assistance when needed. This improved experience can lead to increased customer loyalty and retention.

4. Enhanced Collaboration

Automation software can also help enhance collaboration within teams. By automating communication and file-sharing processes, team members can easily stay connected and work together more effectively. This can improve the speed and quality of work, leading to better outcomes for the business and individual employees.  

5. Data Analysis

Finally, workplace automation software can also help with data analysis. Data collection and analysis can be incredibly complex and time-consuming, but automation software can help to streamline this process. With automated data analysis, businesses can gain insights into their operations and make more informed decisions faster than ever before.   As we’ve seen, the benefits of workplace automation software are wide-ranging and impressive. From improved efficiency to enhanced collaboration and better customer experience, there are numerous ways that automation can transform your business. While there may be some concern around the impact on jobs, the reality is that automation can help employees focus on more strategic, high-level work, freeing them up to develop new skills and contribute to more positive outcomes for their team and the business as a whole. If you’re looking to transform your organization and stay ahead in a rapidly changing business world, contact our Robotic Process Automation team at Connections Consult.  

3 Accounting tasks that can be fully automated

As businesses continue to grow and expand, handling accounting tasks manually can prove to be challenging and time-consuming. However, thanks to advancements in technology, certain accounting tasks can now be completed with ease through automation. We’ve asked our colleagues who handle Robotic Process Automation implementation to share the top three accounting tasks that can be fully automated and have the most impact on business efficiency – let’s dive in!

1. Invoice Processing

Invoice processing can be tedious, with numerous repetitive tasks that require significant manual input. From data entry to invoice matching, the process can take up a lot of time and lead to errors. With automation, this task can be easily handled through Optical Character Recognition (OCR) technology, which automates data entry from invoices, enabling quick processing. It also offers the capability to match invoices to purchase orders automatically. The best part? Even small businesses can implement this accounting automation, saving time and minimizing human errors while improving the accuracy of their invoice processing.

2. Bank Reconciliation

Manually reconciling bank statements can be a time-consuming task, especially when dealing with complex transactions. An error can result in discrepancies between accounts that need investigation and correction. Automated bank reconciliation software replicates manual bank reconciliation processes, enabling businesses to reconcile transactions with bank statements automatically. It also provides end-to-end visibility into the reconciliation process in real-time, allowing for prompt resolution of discrepancies.

3. Payroll Processing

Payroll is a complex process every business needs to go through every month. As it involves numerous calculations and regulatory compliance, it can be a pretty time-consuming task. Manual entry and verification of payroll data can also lead to errors in tax payments, benefits, and employee pay. Automated payroll systems help to streamline payroll processes, from tracking employee hours to direct deposit of paychecks. They also offer tax compliance capabilities, ensuring that the business complies with all relevant tax laws and regulations.   Automation is a valuable tool that can be leveraged to minimize human error and reduce the resources and costs allocated for accounting tasks. Invoice processing, bank reconciliation, and payroll processing are just three accounting task examples that can be fully automated with the help of our Robotic Process Automation team – and even though it doesn’t sound like much, automating just a few of your accounting processes can make a huge impact on your team efficiency and productivity, as it streamlines your business processes, free up resources, and concentrate on core operations to drive growth.  

 5 Industries That Could Benefit the Most from Process Automation

In today’s fast-paced, technology-driven world, industries of all types have seen the benefits of automation. Whether it’s streamlining operations, reducing costs, or increasing efficiency, automation has been a game-changer for many businesses. However, not all industries have adopted automation technology at the same pace.    Here are five industries that could benefit the most from process automation, allowing them to move forward and remain competitive in the ever-changing marketplace.

1. Finance and Banking Industry

The finance and banking industry has always been reliant on data and technology, so adopting automation seems like the obvious next step. Automating transaction processing, risk management, and fraud detection can improve operational efficiency, reducing the need for manual intervention. Moreover, automating customer service by adopting chatbots and virtual assistants can also enhance the customer experience as they improve response times and reduce wait times.

2. Retail Industry

Retailers can experience the process automation benefits in several ways, including inventory management, supply chain management, and customer service. Automatic inventory replenishment can help retailers maintain optimal stock levels, reducing stockouts and overstocking. Automation can also improve supply chain management, allowing for faster reordering and delivery of products. Customer service can also be automated, helping retailers provide quick and efficient customer support, and improving customer satisfaction.  

3. Healthcare Industry

Process automation in the healthcare industry has the potential to revolutionize patient care. With automation, healthcare providers can improve the patient experience by reducing wait times, improving communication, and increasing efficiency. Automated appointment scheduling, electronic medical records, and patient monitoring can all help healthcare providers deliver better care, resulting in improved patient outcomes.

4. Supply Chain Industry

Supply chain automation can have a significant impact on logistics operations, reducing costs, and improving efficiency. Automation can aid in managing inventory, supplier relationships, and transportation, reducing delays and improving delivery speeds. The use of automation technologies like RFID tags and barcodes can help track inventory levels, monitor shipments, and provide real-time updates to customers.  

5. Manufacturing Industry

The manufacturing industry has always been driven by automation, but the increased use of sensors, big data analytics, and robotics has revolutionized the way products are produced. Automating processes like supply chain management, inventory control, and quality control can significantly reduce costs and errors, freeing up time and resources to focus on product development and innovation.   Manufacturing, healthcare, finance and banking, supply chain, and retail industries can all improve their functionality and efficiencies through the use of automation technologies. By adopting automation, these industries can streamline their operations, reduce errors, and improve their customer experience. As technology continues to advance, these industries must continue to embrace automation to remain competitive.   Of course, many more industries could benefit significantly from process automation – more examples you can find on our Robotic Process Automation page, where our team shared all about this innovative technology.   

Automating post-sales customer interaction to support your sales efforts

As a business owner, you know how important it is to keep your customers happy and satisfied. This is especially true after a sale has been made, as customer retention can have a huge impact on your bottom line. However, managing post-sales customer interaction can be a time-consuming and tedious process, especially if you are trying to do it manually. Thankfully, with advancements in technology, it is now easier than ever to automate your post-sales customer interaction to support your sales efforts. In this blog post, we will explore the benefits of automating post-sales customer interaction and how you can implement it in your business.

Benefits of Automating Post-Sales Customer Interaction

There are many benefits to automating your post-sales customer interaction. Firstly, it can save you time and resources. By automating tasks such as sending thank-you emails, delivering product updates, and conducting surveys, you can free up your employees’ time to focus on other important tasks.

Secondly, it can improve customer satisfaction and retention. By providing timely and personalized communication after a sale has been made, you can show your customers that you care about their experience with your company. This can lead to increased customer loyalty and repeat business.

Finally, it can provide valuable insights into your customer base. By collecting feedback, you can analyze trends and identify areas where you need to improve your product or service. This can lead to more successful sales in the future.


How to Implement Post-Sales Customer Service Automation

Implementing post-sales customer interaction automation can seem like a daunting task, but it doesn’t have to be. Here are some steps you can take to get started:

a) Identify the tasks that can be automated: With the help of an intelligent automation software company, analyze your post-sales customer interaction process and identify the tasks that can be automated. This can include sending thank-you emails, offering product updates and upgrades, and conducting surveys.

b) Choose the right tools: Once you have identified the tasks that can be automated, you need to choose the right tools to do it, but most importantly, you need to make sure those tools integrate well with your existing CRM (customer relationship management) and that it provides training for your employees.

c) Set up your automation workflows: Once you have chosen the right tools, you need to set up your automation workflows. This involves creating a series of triggers and actions that will automate your post-sales customer interaction. Of course, if you work with an experienced digital transformation team, you won’t need to worry about it.

d) Test and refine your workflows: Finally, it is important to test and refine your workflows to ensure they are working effectively. This involves monitoring your automation in real-time, analyzing data, and making adjustments where necessary.


Best Practices for Post-Sales Customer Interaction Automation

To ensure that your post-sales customer interaction automation is as effective as possible, here are some best practices to follow:

a) Personalize your communication: While automation can streamline your customer interaction, it is important to ensure that your communication is still personalized and relevant to each customer.

b) Use customer data to inform your interaction: Use data such as purchase history and customer feedback to inform your post-sales customer interaction. This can help you to tailor your communication and provide a more personalized experience.

c) Don’t overwhelm your customers: While it is important to stay in touch with your customers after a sale has been made, it is equally important not to overwhelm them with too much communication. Use automation to send timely and relevant messages, but don’t overdo it.


Automating post-sales customer interaction can have a huge impact on your sales efforts. By saving time, improving customer satisfaction, and providing valuable insights into your customer base, automation can help you to grow your business and increase customer loyalty. If you are considering implementing post-sales customer interaction automation in your business, start by identifying a reliable partner who can help you with identifying the tasks that can be automated, as well as with implementing the automation and testing it. With the right approach, post-sales customer service automation can help you take your sales efforts to the next level.


HR Automation Examples and Their Impact on Businesses

As a business owner or CEO, you are always looking for ways to improve the efficiency and productivity of your company. One of the most significant areas of cost and waste in most businesses is human resources management – this is one of the reasons HR automation has become so popular, as it offers a way to streamline these processes and reduce costs. In this blog post, we will explore some examples of HR automation our team at Connections Consult implemented for our clients and the impact it had on businesses.

1.Employee Onboarding

When a new employee joins your company, there is an extensive list of tasks that need to be completed before they are ready to start their work: paperwork, setting up email accounts, scheduling training, and more. HR automation software can streamline the entire onboarding process by automating many of these tasks. For instance, new employees can complete their paperwork online before they even step into the office. This automated system ensures that everything is completed accurately and in a timely fashion, while HR teams have more time to focus on other priorities.

2. Talent Management

One of the most critical responsibilities of HR managers is identifying and retaining top talent, but not many know that talent management can be automated by tracking employee performance, monitoring job progression, and providing managers with appropriate training recommendations. The software can also identify high-performing employees and help retain them by providing bonuses, promotions, or other incentives – cool, right?

3. Payroll Management

Calculating payroll can be a time-consuming and error-prone process. HR automation software simplifies this task by automating payroll management – the software can calculate employee work hours, taxes, and deductions automatically, reducing the processing time and minimizing the risk of errors. This, in turn, saves time so HR managers can focus on other critical tasks.

4. Performance Reviews

Performance reviews are an essential part of managing employee performance. They help managers identify strengths and weaknesses and provide feedback for improvement. However, scheduling and conducting performance reviews can be a time-consuming process. HR automation software streamlines this process by automating the scheduling, reminders, and review templates of the process.

5. Recruitment

Recruiting new employees can also be a time-consuming and expensive process. HR automation software can reduce time and money by monitoring job listing performance, evaluating candidate resumes, and even using artificial intelligence to scan resumes for suitable candidates. Thus, it saves you valuable time and resources by providing the best matching job profiles.    HR automation can transform the way a business operates, not only by reducing HR management costs but also making the entire process more efficient and accurate. By automating tasks such as employee onboarding, talent management, payroll, performance reviews, and recruitment, HR managers can now focus on other critical tasks. If you haven’t considered adopting HR automation software yet, it might be time to do so and stay ahead of the game. Not only will it help you reduce costs, but it will also improve your HR management effectiveness and provide your business with a competitive edge.  

What Business Processes you can Automate With Robotic Process Automation (RPA)


In today’s fast-paced business world, companies are always looking for ways to streamline their operations and improve their bottom line. One of the most effective ways to achieve this is by implementing Robotic Process Automation (RPA), a software technology that automates manual, repetitive tasks, allowing staff to focus on more important work. In this blog post, we’ll explore the most common business processes enterprises can automate with the help of RPA:

  • Finance and Accounting Processes

RPA can revolutionize the banking industry, especially by automating mundane, repetitive financial and accounting processes like manual data entry, journal entries, and invoice processing. This can save countless hours of tedious manual work for staff, reduce data entry errors, and increase efficiency. Download our Case Study to see how implementing RPA helped some of our banking clients to boost efficiency and improve productivity.

  • Human Resources Processes

HR departments deal with several repetitive and time-consuming processes such as resume screening, employee onboarding, and benefits administration. By automating these processes, businesses in every industry can reduce manual entry errors, ensure compliance with company regulations, and streamline their hiring procedures. Over the years, we’ve successfully implemented RPA for automating payroll processing, vacation request processing, and performance management.

  • Customer Service Processes

Robotic Process Automation can optimize customer service processes by providing quick, automated solutions to customer inquiries. It can enable businesses to automate help desk inquiries and respond to routine inquiries, freeing up staff to focus on more specialized customer care services. Additionally, RPA can help extract data from customer feedback that can be analyzed to improve customer service.

  • Supply Chain Processes

Implementing RPA in the supply chain can help businesses track their inventory, shipping, and order fulfillment in real time. Thus, RPA can optimize warehouse management by providing real-time inventory tracking and managing order picking and labeling.

  • Logistics and Transportation Processes

RPA can help companies streamline their logistics and transportation processes by automating truck routing and scheduling, managing cargo tracking, and freight classifications. It can also optimize billing and invoicing processes, reducing processing time and errors.


Robotic Process Automation has emerged as a game-changing technology that can revolutionize business processes, increase efficiency, and improve the bottom line. By leveraging its capabilities, businesses can automate processes across departments, freeing staff to focus on more business-critical activities. As the technology advances further, the potential for automation only grows, and businesses that embrace RPA technology will be well-positioned to optimize and grow their operations. In summary, RPA is not replacing humans but working in tandem with them to create a more efficient, effective, and productive workforce.