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Top 5 reasons outsourcing benefits your company

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In the background of a highly competitive market, the digital transformation of companies has never been more necessary. Thus, the demand for outsourcing software and process automation services is expanding. You’re probably familiar with the overall benefits and compromises widely associated with outsourcing, but not all outsourcing markets and companies within them are the same. Due to many foreign language speakers and IT specialists, Romania is among the top 20 preferred outsourcing countries globally and the top 3 in Europe. 

In short, whether you’re a startup or a global corporation, software development outsourcing can be the way forward. There are countless benefits to taking the weight off your shoulders and putting your trust in another company for this stage of the company process.

Reducing cost 

The process of hiring and training a full-time team can be expensive, especially for short-term projects. Outsourcing your custom software development needs is a good approach for businesses to cut operational costs. Typically, this rationale is supported by certain advantages that outsourcing provides to a business regarding cost-savings and reduced ongoing investments in an internal infrastructure required to perform the same activities in-house.

Moreover, since the outsourcing professionals you will be working with are highly trained in accounting, the time it takes to process invoices for accounts payable is less than what it would take for an in-house team. Your company will also save the time required to recruit and train a new employee.

Focus on the core business 

Every team member should have to focus on what they do best and activities that bring revenue for the business to be successful. When you entrust processes to another company, much of your workload is gone, and you have time to focus on the core segments of your business. Thus, outsourcing is a great solution to experience an increase in efficiency and productivity while lowering resource consumption.

Improved task management efficiency 

More than delegating work tasks that are laborious to handle, outsourcing permits businesses to take notice of the business process re-engineering and its benefits. Unmanaged departments and operations that use uncontrollable resources are the first to be outsourced to specialists who usually have extensive management experience. Also, outsourcing provides business continuity and controlled workflow.

Modern technology access

Most tech support outsourcing companies require regular training on new practices and technology with their employees. With an outsourced technical support team in this field, you get access to the best technology that fits your business needs. You can be sure to receive reliable advice and transparent service for all your IT-related business needs. 

Establishing a solid relationship with your outsourcing partner is important, as they can provide top-notch customer service on your behalf while sharing their expert knowledge on all things tech that can help run your business seamlessly.

Increased flexibility and service quality

One of the benefits of outsourcing is guaranteeing an improvement in company performance because an expert will perform an activity much faster and much better than a non-specialist employee in a particular segment, as he already has the necessary experience. Considering that outsourcing organizations have experience in this sector, they will perform the risk analysis and risk management plan professionally. This saves money and time for training and reduces risks. Specialists will find the best option for your business. 

The team may also have strategies for creating and improving software functionality, which will lead to additional innovation. Furthermore, they may generate ideas for how to overcome existing company difficulties.

Another important benefit is that outsourcing companies also have the flexibility to meet changing business demands. This feature allows a business the option to outsource part of a function, an entire division, or even specific responsibilities depending on its strategy.

Looking for the right outsourcing partner for your business? Contact us at Connections Consult! We are a technology-focused team company, process & people-centric. We “sell” ROI using digital transformation and various service-based business models – BPaaS, professional services, staff augmentation, and traditional services outsourcing.

Experts with over 20 years in technology are joining Connections Consult and form the new Advisory Board

Connections Consult improves access to justice by implementing the electronic file

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Experts with over 20 years in technology are joining Connections Consult and form the new Advisory Board

Bucharest, November XX 2022 – Connections Consult SA, listed on the AERO market of BVB and the leader of the digital transformation market in Romania, signed a new significant contract with the Ministry of Justice for the implementation of the ECRIS management system, which facilitates access to justice and implements the electronic file.

The project, one of the most complex in recent years in the field of digital transformation in the public sector, was won by a consortium of partners whose leader is Connections Consult SA. The total amount of services delivered will be over 39.4 million lei plus VAT, and the value of the activities carried out individually by Connections Consult SA will be 23,138,159 lei plus VAT.

“Connections continues to implement the strategy of expanding the portfolio of significant digitalization projects. We are pleased to announce the signing of a new contract with the Ministry of Justice for the delivery of services for the development, testing, and commissioning of the new ECRIS V case management system and related staff training services. The new digital architecture will significantly contribute to increasing the degree of digitization of the judicial system, among the major functionalities brought is the electronic file, which will allow the beneficiaries full electronic management of the documents in the files – at the level of courts and prosecutor’s offices”, said Bogdan Florea, founder and CEO Connections Consult.

Implementing the new ECRIS V electronic case management system also requires interconnection with other existing IT systems, including implementing a unified data standard. In addition, ECRIS Courts will be integrated with the ECRIS Portal Courts application, which will become the key component for the digitization of the judicial system and can be used by interested parties (parties to a case, lawyers and others) about the courts as a single point of online interaction – submitting documents online, consulting the contents of a file online, etc. Also, a similar portal for prosecutors will be created – ECRIS Portal Prosecutors.

The estimated deadline for the delivery of the solution to the Ministry of Justice is July 2024.

 

Connections enters the shareholding of the edtech company 10 Plus and acquires 25%

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The acquisition of the platform will bring a yield of at least 30-40% annually, in the next 5 years

Bucharest, November 3rd, 2022 – Connections Consult SA, listed on the AERO market of BVB and the leader of the digital transformation market in Romania, announces the acquisition of a 25% stake in the edtech 10 Plus Future Education SRL company.

The company, specialized in online courses for adults and children, language courses, mathematics, Romanian language, etc. is the first acquisition of this year of Connections Consult SA, after last year’s full purchase of Brusch Services SRL. After the acquisition, Brusch proved to be a real success, with excellent performance, considerably above last year’s figures.

“The reason why we decided to make this transaction is the explosion of edtech services, respectively the digitalization of education using the latest technologies – virtual reality, augmented reality, artificial intelligence. We estimate that the acquisition of the www.10plus.ro platform will bring a yield of at least 30-40% annually, in the next 5 years, either from exploitation or from finding of a new partner. The takeover of the shares was achieved through a transaction that implies only the investment made by Connections in the technological development of the digital platform for the delivery of online courses and in online marketing services to attract customers”, says Bogdan Florea, founder and CEO Connections Consult SA.

Connections Consult S.A. aims to contribute together with the founder Victor Militaru and Anca Florea, managing partner, to the development of the company in digital environment.

 “The entry into the 10plus.ro shareholding of Connections Group represents, on the one hand, the validation of the efficiency and efforts invested by the current management team, and, on the other hand, a trust capital earned by the company, for the accelerated evolution in the next 3-5 years, towards the flagship edtech platform of the South-East European region”, added Victor Militaru, founder of 10plus.ro.

10plus is positioned today among the best performing companies in the industry, through its didactic expertise, constant technological innovations, and background in organizational processes.

The 10Plus journey began in the year 2012, at the same time as Google Glasses, 4 years before the launch of Google Translate and 8 years before COVID-19.

The founder of the company, Victor Militaru together with Imelda Bădescu, a teacher with over 14 years of experience, chose a business model little known to the Romanian market at that time – online courses to complement the traditional education system. They have developed an entirely online teaching system based on a premium educational standard and teaching methods.

After 10 years, the live teaching-learning platform with 10Plus teacher has become one of the most popular, especially due to the expertise of teachers, teaching methodology and the relevance of language courses, Romanian language and mathematics.

 

digital banking process transformation RPA Connection Consult

5 ways to transform your Banking Process

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digital banking process transformation RPA Connection Consult

As numerous businesses, banking is to change in the coming decade. After all, financial services is a fast-moving industry, and it implemented significant various technological advances like mobile banking apps that have significantly streamlined your customers’ experience. As customer preferences change, new technologies are currently evolving and new competition is out every day, the traditional person-to-person business model is morphing toward a digital and technology-based banking process. 

To remain competitive in the modern business environment, banks everywhere need to reassess their processes and ensure that the entire system works like a well-oiled machine. Becoming more efficient is an important strategic objective for banks in order to address the market challenges and include lean tools such as robotics and process automation. 

In our experience, many of Connection sConsult’s clients have achieved significant and successful efficiency improvements in the banking operating process following these 5 strategies. 

Process Analysis & Optimization

Banks have embraced IT services, therefore, there is an increased sophistication of front and back-office banking operations. Banking Process Management – BPM – has garnered the interest of the banking and financial industry over the past decade.

When it comes to prioritizing process analysis and optimization, one challenge is that most core banking processes are cross-functional, and each team member manages their singular nice. No one is managing the entire banking process. ​​Automating banking and financial services are now key business requirements in order to achieve clarity on your strategic direction, alignment with the organization’s resources, and increased discipline in daily operations. 

This may seem a bit overwhelming, especially when your business is only beginning its digital transformation. Keep in mind that you can always consider turning to a consulting company service that offers a variety of services regarding automation implementation.

Increase Team Efficiency 

Productivity and efficiency go hand in hand in many industries and the banking segment is no exception. Unfortunately,  83% of working professionals say their organizations have two or more redundant applications for the same function. Therefore, being busy does not always mean being productive. How can you get rid of the routine and repetitive work that’s still important, but isn’t where your employees really accomplish something meaningful?

Automation tools are one popular and best-rated solution to help improve staff productivity. Robotic Process Automation (RPA), to be exact, enables banks to handle more transactions and greater volumes of activity with the same number of personnel. RPA robots can mimic virtually any actions that human users perform. However, productivity improvement is not dependent on technology alone. Some of the foremost significant opportunities involve using established performance management techniques, such as clearly defined expectations and scorecards, improved motivation and rewards systems, and better training and supervision. 

Channel Optimization 

Through channel optimization, every organization assesses the various ways customers interact with a bank in order to create a cost-effective combination that is adapted to each bank’s specific customer base. To achieve this goal, banks need to adopt other channels like Internet Banking, Mobile Banking, Kiosks, Customer Service Points, etc, to attract the present generation and to provide enhanced service to the existing clients. Keep in mind that channel optimization should not be about branches alone, but working to enhance banking processes via better operating hours and technical knowledge, as well as their chat, text, and social media capabilities.

Eliminate Manual Tasks & Redundant Data

Eighty-two per cent of banks and credit unions are still using manual processes that are undeniably too slow for the modern market. Start by eliminating manual tasks and redundant data with automated workflows. This will drastically increase employee productivity and efficiency while reducing the number of errors. We mentioned technology and banking process automation several times already, but because of its broad, enterprisewide impact, the use of technology and automation also merit individual attention as part of the overall efficiency improvement effort.

Business process automation may be implemented in many banking branches such as digitizing account opening for checking accounts, savings accounts, or loan applications, but also internal communication among different departments. Automated workflow processing gives managers greater visibility into the activities being performed and plays an important role in a bank’s channel optimization efforts.

Digital Onboarding process

Proper onboarding of customers is essential to establish trust and create an opportune moment for cross-selling.  More than half of consumers fail to finish their onboarding process for a number of reasons. The ever-changing regulations, multiple touchpoints, and extensive paperwork add to their perplexity. Using digital IDs and completely digitizing the onboarding process makes it much easier and more cost-effective for financial service providers to approach underserved customers, centralize documentation and offer a hassle-free onboarding experience.

To conclude, looking beyond these 5 ways to implement an overall digital transformation for your banking process, one most important take-out is to recognize the value of automating your business process in the banking industry. If you are looking for further operational efficiencies in banking, Connections Consult might be the perfect solution for you. We blend Software Development and Process Automation to leverage the original trifecta – People, Process, Technology to the triple-A one: Automation, Artificial Intelligence and Analytics. Schedule a meeting with us, and let’s improve efficiency in the workplace together.

Experts with over 20 years in technology are joining Connections Consult and form the new Advisory Board

Experts with over 20 years in technology are joining Connections Consult and form the new Advisory Board

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Experts with over 20 years in technology are joining Connections Consult and form the new Advisory Board

 

Bucharest, 27th September 2022 – Connections Consult (CC), a group of digital transformation companies listed on the secondary market of the Bucharest Stock Exchange (AeRO), is pleased to announce its Advisory Board and the first meeting that took place in London on 16th September 2022.

”With the occasion of our first-year anniversary as a publicly traded company, we are proud to introduce our Advisory Board. Together with the executive team the Advisory Board’s recommendations and advice will shape the strategy and development of the group.  The Connections Consult Advisory Board is made of experienced business leaders and entrepreneurs that will guide us as we grow and deliver for our customers”, said Bogdan Florea, CEO of Connections Consult SA.

Bogdan Lazaroae chairs the Advisory Board.  He has over 25 years of experience in technology and large projects delivery in the United States and Europe. His extensive experience in the public sector will help shape Connections Consult’s expansion in the public sector and international markets.

Michael Lithgow, CBE CEng FIET has more than 40 years’ experience of planning, deploying and operationally managing large technology programs. His experience spans research and development, procurement, leadership of large enterprises of up to 7,000 personnel, chair of an influential defense technology think-tank and advising at Board level on major technology investments and go to market strategies.  He has operated across Europe, South Africa and the Middle East, working with local, national and inter-governmental bodies as well as commercial organizations in the telco, financial services, retail and energy sectors.  

Diana Olar brings over 20 years of experience in technology, innovation and entrepreneurship in Europe and the United States. Her experience in accelerating tech businesses and service innovation will help strengthen long-term development of the company.

”The Advisory Board will undeniably help guide and shape the future of Connections Consult.  With regular meetings and updates, we look forward to working with our new advisors.  We are delighted to welcome them to Connections Consult and are grateful they are a part of our journey to growth”, added Bogdan Florea.

RPA automation for efficient business management process

Is RPA Right for My Business?

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connections consult RPA software

The last few years have seen a significant increase in the popularity of automation solutions across a wide range of industries. In fact, Robotic Process Automation – RPA – is considered “transformational technology”, because implementing this intelligent software can completely transform your business.

Businesses from many industries have been using RPA as part of their digital transformation, and it is no surprise why. A significant decrease in error brings an increase in speed and efficiency, massive cost-saving means a boost in ROI, and getting rid of dull, time-consuming, computer-based tasks elevates productivity and leads to higher levels of employee satisfaction.

At this point, there can only be one reason why your business has not yet invested in RPA solutions – you’re not convinced that RPA is right for your business.

Sure, not every business is well suited for RPA solutions, and so we are here to help you decide if your business can benefit from implementing this transformational technology.

If you’re asking yourself, “Does my business need RPA?” here are three questions to consider:

1. Does your business need to reduce costs?

RPA uses intelligent software technology, or ‘robots’, to automatically complete rule-based and trigger-driven digital tasks that once required human action. This means that the software allows organizations to achieve much more with the same amount of staff.

In fact, if implemented correctly, your business can anticipate a reduction in the cost of existing manual operations, plus the recovery of up to 100% of the investment within 6 – 9 months after implementation.

2. Are you looking to scale your business?

RPA robots can be programmed to perform important business tasks at much greater speeds, with complete precision, reliability, and 100% accuracy every time.

Using RPA software to automate critical business processes allows for the flexibility necessary to handle any workload, accommodating even unexpected increases in volume. This means that your business will be able to confidently scale without the fear of not being able to keep up with demand.

3. Are you looking for innovative ways to improve job satisfaction and employee morale?

Business processes that are best suited for automation technology are rule-based and trigger-driven. These tasks, although crucial, are typically time-consuming, monotonous, and dull. Indeed, these repetitive and tedious digital activities require little creativity or deep thinking from employees.

RPA software can be implemented to complete these manual computer-based tasks, freeing up your workforce to focus their time and energy on meaningful human tasks, not robotic ones. When employees no longer need to waste valuable brainpower on mundane digital tasks, productivity will increase as will overall employee satisfaction.

If the above points have convinced you that your business can benefit from this transformational technology, the next step is to identify if your business process is best suited for RPA solutions.

Use our RPA Feasibility Calculator to discover if your business process is suitable to be automated using RPA technology, and get ready to take your business to new heights.

robotic process automation for efficient work and business management

How RPA can Free Employees’ Time for More Important Work

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RPA for efficent digital business process

Your employees are your business’s most valuable asset, no question about it. Their talents shouldn’t be wasted on monotonous digital tasks that could instead be completed in a fraction of the time by intelligent RPA software bots.

A business can boast the best product, implement optimum marketing strategies, and have the perfect processes in place; but without a top-notch team of exceptional people, it won’t get very far.

So why would you waste your employee’s valuable time and expertise on completing dull, manual processes that slow down their productivity – affecting your business – and making that work a chore – affecting job satisfaction?

Robotic Process Automation (RPA) is a transformative technology that uses software robots to handle repetitive and high-volume tasks at top speed and with increased accuracy, freeing up the human workforce to focus on tasks that they do best, and enjoy most.

Below we take a look at some real-world examples of how RPA has transformed working conditions across a range of industries, resulting in significant time saving and improved employee satisfaction.

Time-saving 

RPA software has been successfully utilized across a range of industries to free up employees’ time to concentrate on more valuable work.

A large insurance agency reports that they save between 20 and 40 hours a day since implementing RPA technology. Larry H, a systems administrator at the agency says, “Our organization has improved because of the time savings. We’ve got robots now taking 10 seconds to do what people were taking four to six minutes to do. It’s a whole department of people that are now free to do other things.”

A major manufacturing company similarly reports that utilizing RPA on a high-visibility data entry project saved their retail managers roughly 5 500 hours a year.

Significate time-saving after RPA implementation is reported by a managing associate at a legal firm too: “Our processing time was reduced to half an hour from something that would have taken up the whole day (eight hours). This has freed up our legal staff’s time to focus on more important and strategic tasks.”

Improved employee satisfaction

Doing the same thing over and over every day is not only dull but can lead to poor employee morale. When automation software takes over these mundane tasks, employees are free to focus on more important work that stimulates them, leading to improved job satisfaction.

A department lead at a consultancy firm remarked that since the implementation of RPA software, employees can now “use automation and apply their brains somewhere fruitful.”

When human resources are no longer bogged down by time-consuming manual tasks like moving files, filling out forms, and extracting data from emails, they can focus on more important work, like collaborating on innovative business projects and interacting with customers.

At another consultancy, a developer noted that “A [RPA] robot takes [repetitive tasks] away and helps people enjoy their work a lot more because they can do non-repetitive tasks. They can be a lot more customer-facing and perhaps build stronger relationships with their customers, know them better, and have more time available to work on other projects or work on other things that they may never have had the time to do.”

Aaron F, a systems administrator at a manufacturing company remarked that since implementing automation solutions, he has noticed performance benefits with his staff. Since being relieved of some of the tedious tasks they previously used to spend time and energy on, they are significantly happier and more stimulated in their jobs.

Implementing RPA software to complete manual computer-based administrative tasks provides the workforce with more time to focus their energy on meaningful human tasks, not robotic ones. When they no longer need to waste valuable brainpower on mundane digital tasks, productivity will increase as will overall employee satisfaction.

Isn’t it time that you discovered how implementing RPA can save your business time, increase productivity, and boost employee morale?

Book a Discovery Call with one of our RPA Implementation Experts now.

Your employees will thank you.