Implementing RPA in Your Business: How to Guarantee Success

It is a no-brainer that implementing RPA (Robotic Process Automation) is a surefire way to save your business time and money. It is, however, an investment into the success of your company and certain steps should be taken to ensure the best possible outcome.

Do you know how much time and effort your employees are wasting on dull, repetitive computer-based tasks that require little to no cognition? The answer would probably shock you. This is where the magic that is RPA comes in. These digital tasks can be completed with ease by RPA software technology with increased speed and accuracy, freeing up your workforce to focus on the important stuff.

Are you ready to implement Intelligent Integrated Automation into your business? Kudos! You’ve made the right decision. To help you along your journey we’re looking at some important factors to make sure that the transition is as smooth and successful as possible. 

Have Realistic Expectations

There is no doubt that RPA is transformational technology, but it is necessary to be aware of its capabilities and its limitations. If implemented correctly your business can anticipate a reduction in the cost of existing manual operations, an increase in productivity, and the recovery of up to 100% of your investment within 6 – 9 months after implementation. Plus all of this can be achieved without the need to change any of your existing systems. Do keep in mind, however, that you can’t achieve 100% automation in your business.  RPA technology automates clearly defined rules-based trigger-driven business processes but it will not be able to automate those digital tasks that fall outside of their programming parameters.

Similarly the automation software, or “bots”, are able to perform a massive number of computer-based tasks at higher speeds and with greater efficiency, but they aren’t able to adapt when something unexpected, like an application update, happens. It is for this reason that you need to ensure that you have an exceptional team of experts implementing your RPA software. They will be able to anticipate and prepare for many of these process exceptions and will ensure that the software will achieve the desired results. Plus, they will offer the necessary training, support, and maintenance to ensure that your automated processes are as efficient as possible.

Get Your People Onboard

It won’t come as a surprise that employee resistance is a significant reason why RPA attempts flop. One of the biggest misconceptions that human operational workers have is that RPA software will replace them, and with that belief, it is completely understandable that they may be against the implementation of the software. Staff should be educated on how RPA can benefit them directly by eliminating mundane drudge work and freeing up their time and energy for more value-added tasks. 

Another big misconception is that learning to interact with the RPA software will be difficult and this could lead to employees being resistant to change. The reality is that RPA “bots” are super easy to use. The process is as intuitive as using drag-and-drop to move files around and hitting record, play, and stop buttons. Once your workforce realizes how easy the software is to interact with, and how much it will benefit them on a daily basis, their buy-in will be as good as guaranteed.

Partner with the Best Support Team

The benefits of implementing RPA software in your business cannot be understated. From reducing costs and increasing revenue, decreasing errors and increasing productivity, improving customer service and customer experience, to enhancing employee satisfaction and engagement. The reality is, however, that in order to ensure that investing in this digital transformation in your business is successful, it needs to be implemented properly. The software may be easy to use and interact with but the complexities of implementations should not be underestimated. 

 

You will want to partner with an RPA implementer who has a proven track record for success, a provider who will not only perform process analysis and optimization and deliver exceptional RPA implementation but who will also provide the required training and Center-of-Excellence set-up support, as well as the maintenance and support for the automated processes.

 

Contact us today to schedule a free consultation with a Connections RPA Implementation Expert and find out how we can help you to transform your business.

 

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